Shipping Policy

Shipping Policy

Effective Date: 23 August 2026

Indian Book Mart, operated by Trillionexa Enterprises, delivers books and educational products to serviceable locations in India through available logistics and courier partners.

1. Order Processing

Orders are normally processed after successful order confirmation and payment/advance-payment confirmation, where applicable.

Processing may take longer during:

  • Sales and promotional periods

  • Festivals and public holidays

  • High-volume order periods

  • Stock verification

  • Operational disruptions

2. Delivery Time

Estimated delivery time may vary depending on:

  • Delivery PIN code

  • Product availability

  • Courier availability

  • Order processing time

  • Weather and transportation conditions

  • Other circumstances outside our reasonable control

The applicable estimated delivery information may be displayed during checkout or communicated after the order is placed.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is confirmed.

Shipping charges may vary depending on the order, destination, package and available delivery service.

4. COD Orders

Cash on Delivery may be available through Razorpay Magic Checkout for eligible orders and locations.

Some COD orders may require an advance payment of approximately ₹70–₹150 before dispatch.

The exact advance amount, where applicable, will be displayed during checkout.

5. Order Tracking

Once an order has been dispatched, tracking information may be provided through available communication channels.

Tracking information may take some time to become active after the shipment is handed over to the courier.

6. Correct Delivery Address

Customers are responsible for providing accurate delivery information.

Please carefully verify:

  • Name

  • Flat/House number

  • Street/Area

  • City

  • State

  • PIN code

  • Mobile number

7. Failed Delivery

Delivery may fail due to:

  • Incorrect address

  • Incorrect phone number

  • Customer unavailable

  • Refusal to accept the package

  • Multiple unsuccessful delivery attempts

  • Courier restrictions

If an order is returned because of incorrect information or repeated failed delivery attempts, re-dispatch may be subject to applicable additional shipping charges.

8. Delayed Delivery

Delivery estimates are not guarantees.

Unexpected delays may occur because of:

  • Weather

  • Natural events

  • Transportation disruptions

  • Courier delays

  • Government restrictions

  • High-volume periods

  • Other circumstances beyond our reasonable control

9. Damaged Parcel

If the parcel appears damaged when delivered, customers should document the condition immediately.

For damage-related claims, please follow the Return & Refund Policy, including the 360° unboxing video requirement.

10. Delivery Area

We currently aim to deliver within serviceable locations in India.

Availability depends on the courier network and the PIN code entered during checkout.

11. Shipping Support

Phone/WhatsApp: +91 9981177157
 Email: indiabookmartofficial@gmail.com

Legal Entity: Trillionexa Enterprises
Brand: Indian Book Mart by Trillionexa