Help Center
Welcome to the India Book Mart Help Center. Find quick answers about ordering books, payments, Partial COD, shipping, order tracking, returns, refunds and exchanges. If you still need help, our support team is just a call or WhatsApp away.
Track My OrderCheck your shipment status Payment & Partial CODPayment options and COD advance Shipping & DeliveryDelivery timelines and delays Returns & RefundsDamaged, wrong or missing items Cancel or Modify OrderChanges after placing an order Contact SupportCall, WhatsApp or email us
Order & Purchase
How do I place an order?
Browse our competitive exam books and study material, choose the book you need and tap Add to Cart or Buy Now. Checkout opens securely through Razorpay Magic Checkout. Enter your mobile number and delivery address, choose a payment method and place your order.
Can I modify my order after placing it?
If you want to change your delivery address, quantity or other details, contact our support team as soon as possible with your Order ID. Changes may not be possible once the order has been processed or shipped.
How can I cancel my order?
Cancellation depends on your order status. Contact our support team quickly with your Order ID. Cancellation may not be possible once the order has been processed or shipped.
Payment, COD & Partial COD
What payment options are available?
We accept UPI, Credit Cards, Debit Cards, Net Banking, RuPay and other methods shown at checkout, processed securely by Razorpay. Cash on Delivery is available for eligible orders and PIN codes. Available options may vary by order and location.
What is Partial COD and how much advance do I pay?
With Partial COD, you pay a small advance online and the rest at delivery.
- Product value up to ₹600: ₹70 advance
- Product value above ₹600: ₹70 + 15% of the product value
The remaining amount is paid at delivery. Shipping charges are separate.
Examples:
₹500 product → ₹70 advance
₹600 product → ₹70 advance
₹1,000 product → ₹220 advance (₹70 + 15% of ₹1,000)
The exact advance amount is shown in checkout before you confirm the order.
My payment was successful but my order was not confirmed. What should I do?
Please do not place the order again right away. Contact our support team with your payment details or transaction/reference number so we can verify the payment status.
What if my payment fails?
Check your payment details and try again. If the amount was deducted from your account but the order is not confirmed, contact our support team with the transaction details.
Shipping & Delivery
What are the shipping charges?
Standard Shipping: ₹70 (3–5 business days)
Express Shipping: ₹90 (3–4 business days)
The final shipping charge for your order, including any free-shipping eligibility, is shown at checkout before you pay.
Express Shipping: ₹90 (3–4 business days)
The final shipping charge for your order, including any free-shipping eligibility, is shown at checkout before you pay.
How can I track my order?
Once your order ships, tracking details are shared with you. You can also use Track Order to check your shipment status.
How long does delivery take?
Standard Shipping usually takes 3–5 business days and Express Shipping 3–4 business days after dispatch. Actual delivery time can vary by PIN code, courier service and product availability.
What if my order is delayed?
If your order has not arrived within the expected delivery period, contact our support team with your Order ID and we will check the latest shipment status for you.
Return, Refund & Exchange
What if I receive a damaged, defective, wrong or missing product?
Please report the issue within 48 hours of delivery. A continuous 360° unboxing video is mandatory for verification. The video must clearly show:
- The complete sealed package
- The shipping label
- The full opening process
- The product condition after opening
Can I return a book?
Returns are accepted only for damaged, defective or incorrect products, and the request must be raised within 48 hours of delivery with a 360° unboxing video. Books ordered by mistake or due to change of mind are not returnable. See our Return, Refund & Exchange Policy for full details.
How do I request a refund or exchange?
Contact our support team with your Order ID and details of the issue. Our team will review your request as per the applicable policy.
Books & Product Information
How can I find books for my exam?
Browse exam sections such as MPPSC, MP Police, MPESB / Vyapam, Banking, UPSC and Teaching Exams, or use the search bar at the top.
How do I know a book is right for my exam?
Check the product title, description, edition, syllabus coverage, language/medium and exam details on the product page before ordering. If you are unsure, WhatsApp us and we will help you choose.
Will I receive the latest edition?
The edition is mentioned on each product page. Please check the edition and publication details before placing your order.
Contacting Support
What details should I share when contacting support?
To resolve your query quickly, please keep ready:
- Order ID
- Registered mobile number or email
- Product name
- Payment/transaction details, if applicable
- Photos or videos of the issue, if required
Still need help?
Our team helps with orders, payments, delivery, tracking, returns, refunds, exchanges and book-related queries.
India Book Mart (by Trillionexa)12A, Indrapuri Colony, Bhawarkuan, Indore, Madhya Pradesh – 452001, India
indiabookmartofficial@gmail.com