Privacy Policy

Privacy Policy

Effective Date: 23 August 2026

Indian Book Mart, operated by Trillionexa Enterprises and presented as Indian Book Mart by Trillionexa, respects your privacy and is committed to protecting the information you provide while using our website.

1. Information We Collect

When you browse our website, place an order, contact customer support, subscribe to communications or otherwise interact with our website, we may collect information including:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Order details

  • Delivery information

  • Payment/transaction reference information

  • Customer support communications

  • Information voluntarily provided by you

2. How We Use Your Information

We may use collected information to:

  • Process and fulfil orders

  • Arrange delivery

  • Confirm payments

  • Send order and shipping updates

  • Provide customer support

  • Process eligible returns and refunds

  • Prevent fraud and misuse

  • Improve our website and services

  • Communicate important service-related information

  • Send promotional communications where permitted

  • Maintain business, accounting and legal records

3. Payment Information

Payments are processed through third-party payment service providers, including Razorpay and Razorpay Magic Checkout.

Payment information may be collected and processed by these providers according to their own applicable privacy and security practices.

4. Shipping and Delivery Partners

To fulfil your order, we may share necessary information with delivery, logistics and courier partners.

Information shared may include:

  • Customer name

  • Delivery address

  • Phone number

  • Order details

Only information reasonably necessary for fulfilment and delivery should be shared.

5. Cookies

Our website may use cookies and similar technologies to:

  • Maintain shopping cart functionality

  • Remember preferences

  • Improve website performance

  • Understand website usage

  • Improve customer experience

  • Support analytics and marketing functions

You may manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Third-Party Services

Our website may use third-party services such as:

  • Shopify

  • Razorpay

  • Razorpay Magic Checkout

  • Shipping/courier providers

  • Analytics services

  • Marketing and communication services

These services may process information according to their respective terms and privacy policies.

7. Marketing Communications

If you subscribe to our newsletter or promotional communications, we may contact you regarding:

  • New arrivals

  • Latest editions

  • Competitive examination books

  • Offers and discounts

  • Educational products

  • Store updates

You may unsubscribe from promotional communications where an unsubscribe option is provided.

8. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

9. Data Retention

We may retain information for as long as reasonably necessary for:

  • Order fulfilment

  • Customer support

  • Accounting

  • Refund/return processing

  • Legal and regulatory requirements

  • Fraud prevention

  • Legitimate business purposes

10. Customer Requests

For questions regarding your personal information or this Privacy Policy, contact:

Phone/WhatsApp: +91 9981177157
 Email: indiabookmartofficial@gmail.com

11. Changes to This Policy

We may update this Privacy Policy when required due to changes in our services, business practices or applicable requirements.

The latest version will be published on this page.

12. Business Details

Legal Entity: Trillionexa Enterprises
Brand: Indian Book Mart by Trillionexa